Privacy Policy

When you register an account, place an order, or interact with our website, we collect the following types of information:

Personal Information

• Full name, email address, and phone number
• Billing and shipping address
• Payment details (processed securely via Razorpay; we do not store card numbers)
• Order history and preferences

Non-Personal Information

• Browser type, device type, and operating system
• IP address and geographical location (city/state level)
• Pages visited, time spent, and clickstream data
• Referral source (how you found our website)

• Order Processing: To confirm, process, pack, and deliver your orders and send shipping updates.
• Customer Support: To respond to your queries, complaints, and return/exchange requests.
• Marketing Communications: To send promotional offers, new arrival alerts, and discount coupons. You may opt out at any time.
• Service Improvement: To analyse website traffic, customer behaviour, and improve our product listings and user experience.
• Fraud Prevention: To detect and prevent fraudulent transactions and protect our customers.
• Legal Compliance: To meet our obligations under applicable Indian laws and regulations.

The security of your personal data is our top priority. We implement the following measures:

• All transactions are encrypted using SSL (Secure Socket Layer) technology.
• Payment processing is handled by Razorpay, a PCI-DSS compliant payment gateway. We never store your card or UPI credentials.
• Access to personal data is restricted to authorised Vastraveda staff only, on a need-to-know basis.
• Our servers are protected by firewalls and regularly monitored for unauthorised access.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Delivery Partners: We share your name, address, and phone number with courier companies (e.g., Shiprocket, Delhivery, BlueDart) solely to fulfil your order.
• Payment Processors: Your payment details are shared with Razorpay for secure transaction processing.
• Analytics Services: Anonymised data may be shared with analytics tools (e.g., Google Analytics) to help us understand website usage.
• Legal Requirements: We may disclose your information if required by law, court order, or to protect the rights, property, or safety of Vastraveda and its customers.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your cart items and login session
• Personalise product recommendations based on your browsing history
• Analyse website traffic and improve performance
• Deliver relevant advertisements (if applicable)

You can control and delete cookies through your browser settings. Disabling cookies may affect certain website functionalities such as the shopping cart.

As a Vastraveda customer, you have the following rights regarding your personal data:

• Access & Update: Log in to your account to view and update your personal information at any time.
• Opt-Out of Marketing: Click the "Unsubscribe" link in any marketing email, or contact us directly to stop receiving promotional communications.
• Data Deletion: Request deletion of your account and associated personal data by emailing us at support@vastraveda.in. Note that we may retain certain records for legal and accounting purposes.
• Data Portability: Request a copy of your personal data in a readable format.

Our website may contain links to external websites (e.g., social media pages, payment gateways). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external website you visit.

Vastraveda does not knowingly collect personal information from children under the age of 18. Our services are intended for adults. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

We reserve the right to update this Privacy Policy at any time. When changes are made, the revised policy will be posted on this page with a new effective date. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

• Email: support@vastraveda.in
• WhatsApp / Phone: Available on our Contact page
• Address: Surat, Gujarat, India

We aim to respond to all privacy-related queries within 3 business days.